Refund & Cancellation Policy

🔄 Refund & Cancellation Policy

We offer a 5-day return policy on eligible products. That means you have 5 days after receiving your item to request a return. Below are the specific policies based on the product type.

🖼️ Customized Products (e.g., Family Crossword Wall Frames)

If your customized product arrives damaged, we’ll provide a full replacement. To process this, you must share clear photos of the damage.

Since these are personalized items, we cannot offer returns or refunds for other reasons such as incorrect customization details provided by the customer.

💰 Partial COD (Cash on Delivery) Orders

For Partial COD orders, a small amount is paid in advance and the rest upon delivery.

If the customer refuses to accept the COD parcel and it is returned, the partial payment will not be refunded. However, we will offer one free resend of the product, provided the customer agrees to pay the return courier charges.

📦 Standard Refund & Cancellation Policy

We offer full refunds to your original payment method under certain conditions:

If your order is lost during shipping, you can choose a refund or a resend. Processing takes 5–9 business days.

If you receive a damaged or incorrect product, we’ll replace it or issue a refund after reviewing the photo evidence you send.

For deliveries delayed beyond 15 business days, we may offer store credit in the form of a coupon code.

If an order is returned due to an incorrect address or unavailable recipient, the customer will be required to cover courier charges to have it resent.

💻 Digital Products (e.g., Worksheet Bundles)

All digital product sales are final. We do not offer refunds or returns for digital content. If you have any questions before purchasing, please contact us at [your email here].

📬 Return Process

To initiate a return, email us at [your return email here]. Once your request is accepted, we’ll send you a shipping label and instructions. Please note: returns sent without prior approval will not be processed.

💳 Refunds

Once we receive and inspect your returned item, we will process your refund within 10 business days to your original payment method.

If you haven’t received your refund within 15 business days of approval, please reach out to [your email here].

For all other queries, contact us anytime at 

📞 Contact Information

Questions about the Terms of Service should be sent to us at:
Email: gaviksha365@gmail.com
Phone: +91 96944 81008
WhatsApp: Chat with us on WhatsApp
Business Name: Gaviskha