Refund & Cancellation Policy

Refund & Cancellation Policy
🔄 Refund & Cancellation Policy

We offer a 5-day return policy on eligible products. That means you have 5 days after receiving your item to request a return. Below are the specific policies based on the product type.

❌ Order Cancellation Policy

Customized & Personalized Products

For customized and personalized products, order cancellation is possible only within 2 hours of placing the order.

If you wish to cancel your order, you must contact us within this 2-hour cancellation window.

Please note that even if the cancellation request is made within 2 hours, applicable payment gateway charges, processing charges, design charges, and any other costs already incurred may be deducted from the refundable amount.

After 2 hours of placing the order, cancellation is strictly not possible, as the order moves forward into our internal processing, designing, production, and dispatch workflow.

Once the 2-hour cancellation window has expired, we cannot accept cancellation requests or provide a refund against cancellation.

Non-Customized Products

For non-customized products, order cancellation is possible within 24 hours of placing the order.

If you wish to cancel your non-customized order, you must contact us within the 24-hour cancellation window.

✏️ Order Updates & Customization Changes

If you need to make any changes or updates to your order, including:

  • Name or spelling corrections

  • Address changes

  • Phone number changes

  • Customization details

  • Image changes

  • Design-related information

  • Any other order-related information

you must contact us within 2 hours of placing the order.

After this period, the order may have already moved forward for processing, designing, production, or dispatch preparation, and changes may no longer be possible.

We strongly recommend checking all order details carefully immediately after placing your order.

📍 Address Change Policy

If you have entered an incorrect address and want to change it, you must contact us within 12 hours of placing the order during our working hours.

We will try our best to update the address before the order moves further into dispatch processing.

If the address change is requested after the order has been processed for dispatch or after the parcel has been shipped, additional charges may apply because the shipment may need to be cancelled, redirected, or processed again.

Any applicable courier, return-to-origin, reshipping, processing, or other logistical charges will be payable by the customer.

Once a parcel has already left our facility, an address change cannot always be guaranteed and will depend on the courier's ability to accommodate the request.

🖼️ Customized Products (e.g., Family Crossword Wall Frames)

If your customized product arrives damaged, we will gladly provide a full replacement. To process your request, please share clear photos of the damage, along with an unboxing video as proof that the product was received in that condition.

Please note that since these are personalized items, we cannot offer returns or refunds for reasons such as incorrect customization details provided by the customer.

We kindly ask that you carefully double-check all personalization information before placing your order.

💰 Partial COD (Cash on Delivery) Orders

For Partial COD orders, a small amount is paid in advance and the remaining amount is paid upon delivery.

If the customer refuses to accept the COD parcel and it is returned to us, the advance/partial payment will not be refunded.

However, we may offer one free product resend, provided the customer agrees to pay the applicable return courier charges.

📦 Standard Refund & Cancellation Policy

We offer full refunds to your original payment method under certain eligible conditions.

If your order is confirmed lost during shipping, you may choose a refund or a resend, subject to verification. Refund processing generally takes 5–9 business days.

If you receive a damaged or incorrect product, we may replace the product or issue a refund after reviewing the photo/video evidence provided by you.

For deliveries delayed beyond the applicable delivery timeline, the resolution will be handled according to our Shipping & Delivery Policy.

If an order is returned due to an incorrect address, incomplete address, or recipient being unavailable, the customer may be required to cover applicable courier and reshipping charges.

📬 Return Process

To initiate a return, email us at gaviksha365@gmail.com.

Once your request is accepted, we will provide the required return instructions. Returns sent without prior approval will not be processed.

💳 Refunds

Once we receive and inspect the returned item, an eligible refund will generally be processed within 10 business days to the original payment method.

If you have not received your refund within 15 business days of refund approval, please contact us at gaviksha365@gmail.com.

📞 Contact Information

For cancellation, address changes, order updates, returns, refunds, or any other queries, please contact us:

Email: gaviksha365@gmail.com
Phone: +91 96944 81008
WhatsApp: +91 96944 81008
Business Name: Gaviksha